MSA 2000 Displays Blank Web Page

kool_kid · ‎11-23-2009

Hi,

When im trying to access the web interface of MSA 2000 im getting a blank web page. I tried using internet explorer and firefox on different systems, still the same result. I'm able to telnet into the device and access it. The servers on which this device is configured are working fine and are able to access/delete/write files. I can view the source page and this is what it shows:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<!-- (c) Copyrighted Materials, 2006. -->
<html>
<head>
<script language="JavaScript" src="js_utility_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_table_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_chaplin_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_user_config_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_menu_list_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_create_menu_JW420R45_____________.js"></script>
<script language="JavaScript" src="js_top_include_JW420R45_____________.js"></script>

<title>HP StorageWorks MSA Storage Management Utility</title>
</head>
<script language="JavaScript">
var timeCount = 0;
var contentFileName = "";
var pageHasAutoRefresh = 0;
var g_controlRunningCount = 0;      // Incremented by g_control every 10 seconds
var g_controlRunningCountLast = 0;  // Saved and checked by g_watchdog every 60 seconds
if ( isServedByRc() )
var refreshSystemPanelCounter = 6;
else
var refreshSystemPanelCounter = 0;
var refreshArrayPanelCounter = 0;
var refreshRsdSumCounter = 0;
var refreshRsdArrayCounter = 0;
var refreshRsdArrayDrvsCounter = 0;
var refreshRsdPortCounter = 0;
var refreshRsdDisDevsCounter = 0;
var refreshRsdDrvArrangeCounter = 0;
var refreshDmStatusCounter = 0;
var refreshRsdModStatusCounter = 0;
var refreshRsdEnvTempCounter = 0;
var refreshRsdEnvFanCounter = 0;
var refreshRsdEnvPowerCounter = 0;
var refreshRsdNetCounter = 0;
var refreshRsdGenConfigCounter = 0;
var refreshCreateArrayCounter = 0;
var refreshDfuCounter = 0;
var refreshLnCounter = 0;
var refreshEnclCounter = 0;
var refreshSchedulerCounter = 0;
var refreshSchedulerNotificationDisplayed = false;
var taskLinkContext = null;
var scheduleLinkContext = null;
var startIndex = 0;
var processingRequestWindowUp = 0;
var processingRequestWindow = 0;     // If Window is up - this is window var
var lastLoginChoice = 0;    // 0 = monitor, 1 = manage
var debugFrames = 0;
var contentPanelPageName;
var loginTopLevelVisitCount = 0;         // When log in, increments
var whatTask = "none";
var raidLevel = 0;
var arrayName = "";
var subState = 0;
var subCount = 0;
var numSubarrays = 0;
var numDrivesPerSubarray = 0;
var selectSpares = 0;
var barPageRefreshed = 0;
var devYear  = 0;
var devMonth = 0;
var devDay   = 0;
var devHour  = 0;
var devMinute= 0;
var devSecond= 0;
var custForceRefreshCount = 0;  // When moving from page that requires refresh, increments
var demoContentPageName = "rsd_summary.html";
var partitionIoRate    = 0;
var partitionBandwidth = 0;
var partitionNumReads  = 0;
var partitionNumWrites = 0;
var partitionNumSectorsRead    = 0;
var partitionNumSectorsWritten = 0;
var partitionQueueDepth = new Array(0, 0, 0, 0);
var partitionIoSize     = new Array(0, 0, 0, 0);
var totalIoRate    = new Array(0, 0);
var totalBandwidth = new Array(0, 0);
var totalNumReads  = new Array(0, 0);
var totalNumWrites = new Array(0, 0);
var totalNumSectorsRead    = new Array(0, 0);
var totalNumSectorsWritten = new Array(0, 0);
var totalQueueDepth        = new Array(new Array(0, 0, 0, 0 ), new Array(0, 0, 0, 0) );
var gUserName = "";
var gUserType = "0";
var gUserLevel = "0";
var gUserCapability = "";
var gIsGcontrolAwake = false;
if ( (new String("2009")).charAt(0) != '[' )
contentPanelPageName = "/rsd_summary.html";
else
contentPanelPageName = demoContentPageName;
var timeDateStr = getTimeString();
var fetchName = makePageName( contentPanelPageName, timeDateStr );
if (debugFrames)
{   // Debug version has visible control frame
document.write('<frameset cols="300,*">');
document.write('<frame name="control" src="g_control_frame.html">');
document.write('<frame name="content" src="' + fetchName + '">');
document.write('</frameset>');
}
else
{   // Production version has non-visible control frame
document.write('<frameset cols="1,*" border="0" framespacing="0" frameborder="NO">'); // Add onUnload="determineUserLevel()" to get Log Out
document.write('<frame name="control" src="g_control_frame.html" noresize>');        // Add "noresize" to turn off ability to move frameset
document.write('<frame name="content" src="' + fetchName + '">'); // Add "noresize" to turn off ability to move frameset
document.write('</frameset>');
}
</script>
<noframes>
<body style="margin:0; padding:0";>
<center>
<b>I am sorry, but your browser does not support frames.</b>
<br><br>
To view this web browser based application correctly, please use the latest version of either Mozilla Firefox or Microsoft Internet Explorer, and verify your browser has its "cookies" and "Cascading Style Sheets" enabled.
</center>
</body>
</noframes>
</html>

I think the web service of the device is not working, can someone tell me how to stop and start the webservice.

Suggestions and pointers are welcomed.

Regards

Kk

kool_kid · ‎11-23-2009

Just spoke with the HP Customer care, the person who solved the problem took the remote session and restarted the managment controller using this command (telnet).

For controller A :

restart mc a

For controller B :

restart mc b

That resolved my problem.

Regards

Kk

Emil_W · ‎04-12-2012

Do you know if restarting Management Controller will cause any connection issues if volumes are already mapped to the host?

Regards,

Emil

eLectron1k · ‎06-13-2012

No.

MC(Management Controller) and SC(Storadge Controller) are separate management modules. In case you make

restart mc ( you will lose telnet/ssh/other management session)

if you use

restart sc ( you will lose all mappings / presentations and so on )

_________

BG.

Igor Korolevskiy

Response Center Engineer

HP

___________
Best regards,
Igor Korolevskiy

Response Center Engineer, GCE

Hewlett-Packard, Russia

Connect with HP

Online Communities

HP Support Forums

MSA 2000 Displays Blank Web Page

Re: MSA 2000 Displays Blank Web Page

Re: MSA 2000 Displays Blank Web Page

Re: MSA 2000 Displays Blank Web Page