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PCs don't see my HP 16gb usb drive (325 Views)
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Treldy Honor Student
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Treldy
Posts: 4
Registered: ‎09-15-2010
Message 1 of 4 (325 Views)
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PCs don't see my HP 16gb usb drive

‎08-01-2012 05:15 PM

I have a 16 gb usb drive that my pcs no longer see.  i bought this in january 2012.  Now what?

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Distinguished Professor Distinguished Professor
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Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 2 of 4 (304 Views)
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Re: PCs don't see my HP 16gb usb drive

‎08-02-2012 04:42 PM

Does the device show up in the Device Manager with an error?
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Treldy Honor Student
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Treldy
Posts: 4
Registered: ‎09-15-2010
Message 3 of 4 (268 Views)
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Re: PCs don't see my HP 16gb usb drive

‎08-04-2012 09:29 AM

No it doesn't.  I have 2 pcs that have windows 7 and it doesn't show up in device manager or windows explorer. i have an old pc with a 15 gb hard drive and an older version of windows.  It won't show up here either.  My old pc indicated that a brand new portable drive wasn't working, so my jump drive is dead.

 

HP People - how do I get a replacement - this should be under warranty.

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Distinguished Professor Distinguished Professor
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Kalt
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Registered: ‎11-19-2008
Message 4 of 4 (264 Views)
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Re: PCs don't see my HP 16gb usb drive

‎08-04-2012 03:59 PM

Treldy wrote:

No it doesn't.  I have 2 pcs that have windows 7 and it doesn't show up in device manager or windows explorer. i have an old pc with a 15 gb hard drive and an older version of windows.  It won't show up here either.  My old pc indicated that a brand new portable drive wasn't working, so my jump drive is dead.

 

HP People - how do I get a replacement - this should be under warranty.

You'll need to contact HP Technical Support (US - 18004746836) and see about warranty options.  They'll probably just ship you another if it's still warrantied.

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