Simple save - so many problems! Is it just me?

[gdnurse]

We have this loaded on my computer but have been trying to load it on my husband's HP computer.  It wont recognize it.  Says to install the CD that came with it.  I don't recall a CD with my HP Simple Save 1000.  And the there is NO support on HP's website at all for it.  We can not even locate the HP launcher on his computer.  It simply is NOT there.  So now what?  There are no drivers or software on the HP website.  WTH??? 

[chatmouf]

1. That is not working either ay other  solution..

[chatmouf]

This does not work either!!!

[issue]

Just tried my first restore on selected files for a new computer.  It went throught the process for 18 hours, said restore complete.  Went to the restore icon and there is nothing there.  Now I can't find the program to look at he files in the simplesave.

What gives?

[ortizfjavier]

I COULDN´T AGREE MORE WITH YOU. THIS PRODUCT IS A TOTAL WASTE OF TIME AND MONEY.

I WILL NEVER BUY ANY HP PRODUCT AGAIN.

I HAVE SPEND AT LEAST ENTIRE 4 DAYS JUST TRYING TO USE OR FIX PROBLEMS WITH THIS DEVICE.

REGARDS,

[thebigf]

Mine worked perfectly for about 6 months, then yesterday, autoplay ran, backups slowed to a crawl (like 8 hours for about a 2 gig backup) and the service would hang the machine every 60 seconds or so.  Terminate the service, delete the 'documents and settings\your name\hp simple save' folder to make it stop.  Perhaps an update gone wrong?

[Galt60]

I too have had major problems with this so called "Simple" Save Drive.  Having received this WDBW2A0020HBK model as a Father's Day present it has been nothing but problems, does not save my information, disappears from my tool bar and prevents my computer from shutting down!  Still trying to get through to HP.

Help!!!!!

[Galt60]

Why isn't HP posting solutions????  My son works for Best Byuy and he was the one that gave this to me as a present...pice of HP crap so far.  I suppose it will be a finger pointing excercise bwteeen Western Digital and HP.  I wonder how much they paid CNET for a favorable review?

[TajasDad]

I've had my simple save for a couple of years without many problems, if any, at all.  I did have to call Customer Service when I first got a new laptop last year.  It was minor, if I remember, but the problem got solved after

several hours traveling the world on the phone.  I was not aware, until I called Tech Support, but this HP unit is

actually made by Western Digital, as I was told by the WD Tech Support person I was transferred to after calling

HP.  I think he was somewhere in South America, Panama I believe.  He was very helpful and knowledgeable,

although I would prefer to speak to a Support Agent here in Calif., or anywhere in the U.S. or Canada.  So much

for deplomacy.

I found this site while looking for an answer to a new pop up that has just recently started on my computer when

I first turn it on or wake it from its sleep mode.  "Simple Save Monitor"!  When did that start, and how do you control it?  It is sometimes very annoying when you go to your computer for a quick answer to a question and have to either 1. wait for the backup to finish. or 2. Exit the back up and be asked are you sure.

I use my Simple Save on both my old desktop Dell, Windows XP, and on my Toshiba laptop with Windows 7.  At first  would only plug it in to run a back up.  Now it is on all of the time, except when I switch computers.

Feedback would be welcom!

[earthly]

I'm an engineer in the backup, recovery, and archive business.  From a HW perspective the HPSS device is extremely reliable.  However, the SW HP puts on this device destroys any data integrity the HW supports.  My HP SS randomly choses files to backup and not backup regardless of how I configure it.  After hours on the customer service line I got nowhere w/HP but I was passed to an expert in this issue...translation: enough customers have this problem that someone at the HP help desk is getting very experienced at handling it.

I can't believe my HPSS when it says a file is backed up as when I use it to transfer files I quite often get a failure to restore files listed in the directory or I simply fail to find a file in the directory that has been listed for backup.

The only way to use this device reliably is to backup your PC onto it, restore that data to a different PC, install the disk from the second PC back in the first one, and then do a file compare on everything.  It takes a day or so per terabyte so IMO the HPSS is not suited for daily backup operations, it is only suitable for replicating the data from a disk and in that space it's still an "also ran" but nowhere near a winner.

Some of my associates have had very good luck w/HP products but this is the 3rd dysfunctional product I've bought from HP so I don't think I'll be buying any other HP products.