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08-07-2012 08:13 AM
Sorry to all reading this, I'm usually quite reserved.
My experience with HP support and this device (SimpleSave md1000h) has been more than frustrating.
I've upgraded to Win 7 64 bit and the device doesn't show up for at least 3 minutes, and when it does, the backup/restore is non-functional.
I can sometimes see the files and folders on the backup partition, but cannot copy, move, run - anything
I've had this device plugged into 7 different machines - OS's ranging from WinXP home, Pro, 7 (32) and 7 (64) - oh yeah, and even Mac OSX (I was desperate)
It has only worked on one machine thus far since - an Asus machine running Win 7 32 bit. Oddly, I have another exact computer - bought the same day - runnign Win 64 bit - SimpleSave doesn't work on it.
I don't know what the issue is with this product - there are many posts and I see no real solution offered by HP
I did call HP support - the response was "Take it back to where you purchased it and they will deal with it"
The retailer will not fix - wil only offer to replace - not so good if you have anything backed up on it.
I'm furious with the lack of effort made by HP in this case, and the "English as a third language" support one gets when calling their support line.
To reiterate - bad pruduct, bad support - bad job all around HP