SimpleSave MD1000H - bad support, bad device

[MirePoiX]

Sorry to all reading this, I'm usually quite reserved.

My experience with HP support and this device (SimpleSave md1000h) has been more than frustrating.

I've upgraded to Win 7 64 bit and the device doesn't show up for at least 3 minutes, and when it does, the backup/restore is non-functional.

I can sometimes see the files and folders on the backup partition, but cannot copy, move, run - anything

I've had this device plugged into 7 different machines - OS's ranging from WinXP home, Pro, 7 (32) and 7 (64) - oh yeah, and even Mac OSX (I was desperate)

It has only worked on one machine thus far since - an Asus machine running Win 7 32 bit. Oddly, I have another exact computer - bought the same day - runnign Win 64 bit - SimpleSave doesn't work on it.

I don't know what the issue is with this product - there are many posts and I see no real solution offered by HP

I did call HP support - the response was "Take it back to where you purchased it and they will deal with it"

The retailer will not fix - wil only offer to replace - not so good if you have anything backed up on it.

I'm furious with the lack of effort made by HP in this case, and the "English as a third language" support one gets when calling their support line.

To reiterate - bad pruduct, bad support - bad job all around HP