HP Support Forums
Join in the conversation.
04-30-2012 08:24 PM
I am using the sd500a on a Dell D630 laptop, Windows 7, 64 bit.
Everytime it completes a back-up, it creates a brand new back up. It should only back up the new and/or changed files. On the external hard drive, it also creates a new "profile"....so I have 8 back-ups for one computer.
Also, even the the sd500a is left connected to the laptop, it does not iniate a back-up unless I manually tell it to back-up. And then it does an entire back-up, as if its never been done before.
I use the same sd500a on 2 other laptops and it works the way it should...only backing up the new and/or changed files to the existing profile.