HP Support Forums
Join in the conversation.
04-23-2012 10:47 PM
I have had my touchpad for half a year and all the sudden i can't do anything on it. All it does is sit on a black screen with what looks like a giant battery with a question mark in the middle. I have tried rebooting it (holding down the power button and the home button) and it will turn off, but tries to start right back again, but only pulls up the same black screen with the big battery icon with a question mark on it. After reboot it several times and now it doesn't turn on. The light in the home button flashes though. To clarify, it seems as though there are two lights on the home button and the two lights are alternating.
Could you please help me fix it? Thank you very much.
HP TouchPad (WiFi) 32G
04-24-2012 12:37 AM - edited 04-24-2012 03:47 AM
Are you using a Touchstone charger or the original power adapter?
If you are using the OEM charger perhaps trying a new cable would help. I am happy that I have a touchstone charger. It takes the cable out of the equation as it uses induction to couple the charging current to the touchpad.
If you are unable to trigger a restart then the battery will need to be replaced.
|**Click on the White Kudos star on the bottom left if you would like to say Thanks.**|
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**
Microsoft MVP 2013- Microsoft Windows Expert - Consumer
04-26-2012 07:34 PM
Mine did that once. I plugged it in and left it for awhile, about an hour I believe, and it finally started up. If the battery falls below a certain level it will do this.
|******Clicking the White Kudos star on the left is a way to say Thanks!.******|
**Clicking Accept as Solution on a Reply that solves your issue helps others who are searching**
++You must be the originator of thread to see the option Accept as Solution++