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WOW! I am being told that HP has no Mailing Address! (145 Views)
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yoblack Tutor
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yoblack
Posts: 12
Registered: ‎06-07-2010
Message 1 of 2 (145 Views)
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WOW! I am being told that HP has no Mailing Address!

‎12-29-2011 10:42 AM

Hello,

 

I have had major problems with a faulty HP monitor I purchased and after many attempts to fix it I have asked for a refund.  After being put on HOLD for a half hour twice I requested a mailing address so that I can write a formal letter of complaint.  the HP Phone Rep tells me flat out that he cannot provide me with a mailing address to HP!  Isn't that something, a firm has no mailing address?

 

I will be contacting the United States BBB office as well as consumer organizations about this issue.  If the ONLY option is being put on extensive Hold times when I have an issue with their product, then the firm needs to be reported to the BBB promptly.  HP must  have the WORST Customer Service I have ever experienced.  This is my 2nd HP purchase and will be my last.

 

 

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mpatel81 Honor Student
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mpatel81
Posts: 4
Registered: ‎12-30-2011
Message 2 of 2 (120 Views)
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Re: WOW! I am being told that HP has no Mailing Address!

‎12-30-2011 07:54 AM

I have same experience , Bought new laptop and on a first day the AC adaptor was getting too hot you cant even hold in your hand. Phoned them from work as their number is paid one:smileywink: , operated said you have to be with the product other wise they can't help. 

Yeah you right, nothing wrong with leptop (at that time before I knew) so why do I need laptop with me?? any way had to go round and round and still didn't sorted so end up buying another one. Tried hard to find contact but I couldn't, their own website doesn't recognise my laptop, stupid system.

 

Got another problem with laptop and I wish I could just chuck in a bin and get rid of all problem, but I cant'. I spent my hard earned money for it not just to bin it.

 

Never ever buy anything from HP, No after sale support at all. I am in UK by the way, good to know that USA is same.:womanlol: 

 

 

 

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