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03-06-2011 12:45 AM - edited 03-06-2011 12:52 AM
Hello everybody -
I have an issue with the beginning date for warranties. The Company specifies date of purchase, which is fine if you personally go to a store and physically bring the product back with you on the date of purchase. But when you buy by other means (online - from the HP Store, for example) the result is that your warranty expires a number of days before you ever receive or have possession of your item. That seems grossly unfair to me.
Yes I know, take this up with HP directly, and I have a ticket open with them on this. My questions to you, the user community, are:
(1) What has been your experience with specifying your date of actual receipt as the "Purchase Date" when registering your product with HP on the web site? Have they accepted such a date if it differs from their online store recorded "date of purchase"?
The current situation means that once I submit the e-mail order, while HP is processing and long before anyone at the warehouse picks out a specific item with a specific serial number, my warranty is already expiring. By the time my item gets shipped (not received) the warranty has already expired several days, not to mention expiring further while its on the truck in transit.
(2) Have any of you confronted this issue before? if so I would be very interested to hear about your experience.
Thanks - Randy
06-03-2012 01:44 AM
And after registering my second All-In-One printer (had an Officejet 300 for 15yrs), I see that the database shorted me 2 1/2 weeks on the duration of warranty. Seems difficult to imagine that even the gesture of shabby data management on the part of an IT company would not generate an aggregate of consumer ill-will. But to be frank, I'm far more stunned by the endless circles of my efforts to search for functional links to a human Customer Service Rep whether via phone, e-mail or chat.
I had already spent 22 minutes on hold for a Tech Rep but made no contact. Even the almost 300 page User's Guide that I printed contains no general contact info. So, within less than 24hrs, I've already come to regret this purchase. Fortunately, the stakes are low. Already, the Brother, Canon & Samsung products are starting to look pretty good to me... real good. After all, specific warranty has no value any way, if no general trust.