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03-24-2011 01:17 PM
Bought two HP df1000a3-16 Digital picture frames in January 2009.
Started using one immediately and gave the other to a family member about two months later. Both are now dead (within about 2 months of each other). Any attempt to power on gives quick flash of HP logo and then black screen. USB cord to PC and PC doesn't recognize the "device".
Called HP Support and while apologizing, they told me they were dead. Garbage. Nothing can be done.
How very disappointing. I certainly expected them to last longer than 2 years.
03-28-2011 07:49 PM
Holy smokes! I was just about to buy two of them tonight on line. One to replace my df1000 that just went dead and one for my grandchildren. My df1000 went dead a couple of days ago and shows exactly the same symptoms as emcurious experienced (quick flash of HP then black screen). It was also purchased approximately two years ago. I also called tech service and was told the same thing, "it's dead".
This seems to indicate a systemic problem with the frame. I have a second HP1000 series frame that I bought two months ago. I guess I can plan on it failing in another 22-24 months.
Thanks for the post. I will put off buying two frames until I can look into other manufacturers and read some technical reviews.
05-10-2011 09:06 AM
Thanks for the info. My df1000a has the exact symptom. I purchased it in Jan. 09 and developed problems in the 1st. month. They sent a replacement and it was defective out of the box. They replaced it and it has been fine until now. Will look into replacing it with another brand and switch to an LED product instead of an LCD. Thanks for helping me not having to deal with technical support in another country.
07-10-2011 02:35 PM
Same problem I bought 2 picture frames, one stopped working in the first week and I replaced. It's been about two years and one is now completely dead while the other still works. I should have taken it as a sign when the one stopped working in the first week and returned both for a refund. Definitely a piece of junk.
04-12-2012 09:01 AM
Fellow of the American College of
Attorney at Law
After countless hours/phone calls to your “Support” and clueless “Customer Service Center”, I realized support for an HP product or loyal customers is nowhere to be found. I attempted to call about my defective Digital PhotoFrame DF1000, that decided after the warranty period not to display any more photos. After multiple frustrating vacuous phone calls and referrals, when I started to speak to the same unhelpful people a second time; it was time to stop and send to you the product you should not be proud of; your defective Digital PhotoFrame DF 1000.
The “NON-Support Team”, actually asked me to re-plug it in and politely told me there is nothing they can do for me. They made it seem that I alone had the misfortune to possess the only one of its kind; a non working HP Digital PhotoFrame while all of the other HP Digital PhotoFrames are happily showing off family photos on the kitchen counters of the “Silent Majority”. I went to Google where I was finally told the truth; The HP DF1000 Digital Photoframe was a digital disaster with hordes of unhappy HP purchases whose HP Digital PhotoFrames refused to display their digital photos as my recalcitrant HP Digital PhotoFrame refused to do. Look up on Google as I have done to realize that the DF 1000, HP Digital Photoframe is not only a catastrophe, but an expensive tragedy the HP “Support Team” not only appears to refuse to acknowledge despite a plethora of angry testimonials, but to pleasantly ignore.
I am sending back my expensive DF1000 HP Digital PhotoFrame to its creator. No- I don not have an RMA number as there is no department I could find in HP that even knew a Digital PhotoFrame was made and tech support had no use or desire of a conversation when given the news the DF 1000 hp Digital PhotoFrame was out of Warranty.
You can either replace or refund the cost of this expensive defective product which is the ethical thing to do while promoting good will to a current customer who has purchased printers and scanners from you in the past, or take the approach of your horrid tech support shunning a diseased product out of warranty.