HP Support Forums
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01-31-2012 01:19 PM
Hi, hope you are doing well, and here in the forum community we can help solve your issue.
let’s make sure that we collect the most information may be relevant to your issue. Bear in mind the more information that you provide to us the better picture we will have about the factor or factor that are contributing to your situation.
Please kindly answer this questions;
~ What printer model are you having this issue?
~ Operating system you are currently utilizing and if your are having this issue on more than one Operating system please let us know.
Anything that you feel may be relevant to your issue.
Bear in mind, the more specific you are and the more information you provide, the higher the probability of experts and other members of the forum will have and understand the whole issue, furthermore more than likely this will increase the chances of experts and members alike to present steps that will result in fixing to your issue in a faster manner.
04-09-2012 12:28 PM
Hi AAG4 hope you are doing well and welcome to the community;
Follow this troubleshooting steps, Click here
It should help with the offline error,
I hope it helps