HP Support Forums
Join in the conversation.
05-05-2012 05:18 AM
Click the Start Menu, open the Control Panel, open Device Manager and open up DVD/CD-ROM Drives. Is the optical drive listed here? If it is, right click the drive and select Properties. Is there an error code shown in the Device status box? If there is, post back with details of this.
Can you also post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft MVP - Microsoft Windows Expert - Consumer