HP Support Forums
Join in the conversation.
07-18-2012 03:31 PM
Do you see any folders/files on the SimpleSave drive at all? It's been a while since I've worked with one, but I think the backups go into a subfolder, like "1", and then there is a folder under that for the drive letter and/or PC name?
If there are some folders on the SimpleSave drive, you may need to browse down a couple of levels before you see your backup files.
Also, note that SimpleSave drives shows up with 2 drive letters, one appears as a CD-ROM, and the other as a hard drive. When looking for your backup files, be sure to look on the hard drive and not the CD-ROM.
Hope that this helps.
07-19-2012 02:05 AM
Many thanks for the help. Unfortunately although the device recognises my PC the the backup area is completely blank. There are no files and folders. I get the confirmation that its been successfully backed up but when I explore, there is nothing there.
Also when I get the message to update my version, it downloads the latest version and then the install shield starts up and I get the message.
J:\HP SimpleSave Application_patch\BackupServiceInstaller.exe
The file or directory is corrupted and unreadable
I am baffled and I really appreciate your help.
07-26-2012 03:27 PM
Hi, I haven't seen this type of situation before. Did you try and check the hard disk for errors? Right click on the simple save drive letter in Windows Explorer->Properties->Tools (tab)->Check now (button)
What happens if you drag and drop a new file to the simple save hard drive using Windows Explorer?