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06-01-2012 10:16 AM - last edited on 06-08-2012 11:51 AM by SedonaF
Why doesn't HP just offer manufacturer's support with access to employee experts? Costs too much? I'd rather have traditional support by the people who made the products. What's wrong with that?
06-08-2012 01:52 PM
The answer is quite simple. The number of products that HP currently works with are to large a number to have that payed service on the internet 24/7. The changes that are happening with information technology is simply to large for any company to deal with "free of charge".