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04-10-2009 02:03 PM
How do you rate HP aftersales service?
I have had my return emails sent to other HP customers.
I have had responses using the wrong name.
I have had solutions so full of jargon and so difficult to understand.
I am a customer care manager and I would be shocked, in fact I would not stoop so low as to adopt HP customer services levels,
I am not going into technical stuff I just want to raise my voice to say HP AFTERSALES CUSTOMER SERVICE IS EXTREMELY POOOOOOOR
04-11-2009 01:46 AM
I personally think the issue is at the quality control overall.
If they had a better quality control before the products are packed and shipped out, there wouldn't be so much need for the lack of quality customer in the first place.
My 8530p is sent out today for the second time, and all I could do is pray and hope that my property would be handled in good hands and more detail oriented service technician. Almost like how I would prefer do all service on my own cars unless there's no other ways around. It is hard to trust anyone to do things right in the world we live in today.
Some odd thing I encountered during the process of setting up case ID and getting the brand new laptop to serviced was similar to the poster above.
The technical support would have wrong address on the system. (ex. Asked if I lived in Rosevill, CA while I am located in San Jose, CA)
Something is obviously not right in the system and how they are interacting with each other.
HP would need to look into the great customer service they have lost.
In the past 15 years, me and my family have owned and operated numerous HP product. But I would say, if you get unlucky with a bad one in your hands...it's just nightmares to deal with.