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04-06-2012 09:18 AM
I have an HP Photosmart R607 digital camera that works just fine. I just bought a new HP Pavilion dv6-6c48 computer.
I tried to download my pictures, but it looks like the camera is no longer compatible with this computer. Am I right?
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04-06-2012 01:02 PM
Thanks for contacting the HP Forum.
I'm sorry, but you are correct about the incompatibility. Actually, it's not really your new computer but the Win7 Operating System--in any case, it's incompatible.
If you'd like to take a look at some information about your camera click on this link. If you look under the heading "Alerts for this product" you'll notice a link for Win7 incompatibility. The first line of that document reads, "We are sorry to inform you that there is no Windows 7 support available for your HP product. Therefore your product will not work with Windows 7."
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