BTTray Error: Unable to Start Bluetooth Stack Service (3654 Views)
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Intern
LMNUCOHEN
Posts: 36
Registered: ‎07-06-2011
Message 1 of 9 (3,654 Views)
Accepted Solution

BTTray Error: Unable to Start Bluetooth Stack Service

I have an Envy 17 3D (Product Number: LV045UA#ABA). Recently, soon after bootup, I get an error, to the effect that there is a BTTray Error such that it is unable to start bluetooth stack service.

 

I am using a Bluetooth Logitech mouse and the mouse continues to work. Befire I started getting the error, periodically the mouse would be suddenly disconnected and I would have to initiate a discovery of the mouse with the Bluetooth discovery mechanism.

 

Usually after rediscovering the mouse, I would have not further episodes for many days with a new bootup evey day. The error is only a recent development but the disconnect episodes have been going on for quite a long time.

 

I am not even sure that the two are related and I observe no consequences of the BTTray issue. Nevertheless I would like to resolve this BTTray error issue before something of consequence does occur.

 

Regards,

L.M. Cohen

cfc Student
Student
cfc
Posts: 1
Registered: ‎04-02-2012
Message 2 of 9 (3,640 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

I also have this erro. What is to do?

Provost
Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 3 of 9 (3,509 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

Hi,

Please reinstall driver for Bluetooth module and this problem will be solved.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Intern
LMNUCOHEN
Posts: 36
Registered: ‎07-06-2011
Message 4 of 9 (3,504 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

I discovered this solution by myself, a couple of days ago, in the past. Nevertheless since you also suggested the same solution, today, I will Kudo you and mark the issue as solved.

Student
dudleyjohn
Posts: 1
Registered: ‎03-26-2012
Message 5 of 9 (1,697 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

I have uninstalled the bluetooth enumerator in the device manager, which removes all of the bluetooth devices. Then I reinstalled a newly downloaded driver from HP. This did not solve my problem. Any other suggestions?

Provost
Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 6 of 9 (1,608 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

@dudleyjohn

 

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Intern
LMNUCOHEN
Posts: 36
Registered: ‎07-06-2011
Message 7 of 9 (1,607 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

This problem was resolved a number of month ago.

Honor Student
Stage3
Posts: 2
Registered: ‎02-02-2013
Message 8 of 9 (1,159 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

Tried and did not work on my p7-1225

Distinguished Professor
anthony82
Posts: 2,800
Registered: ‎02-19-2013
Message 9 of 9 (988 Views)

Re: BTTray Error: Unable to Start Bluetooth Stack Service

Hello Stage3,

 

If the steps above did not work you can go to start and type MSCONFIG.

Go to the boot and startup tabs and uncheck the Bluetooth services.

 

This should keep you from getting the Bluetooth stacker service error.

 

Let me know if this helps.

 

Clicking the White Kudos star on the left is a way to say Thanks!

Have a good day.
I work for HP.
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