HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Blank screen with command (235 Views)
Reply
Reply
Topic Options
caoimhec4 Student
Student
caoimhec4
Posts: 1
Registered: ‎11-14-2010
Message 1 of 2 (235 Views)
Report Inappropriate Content

Blank screen with command

‎11-14-2010 11:22 PM

We have a hp compaq 6720s and it was hit with a virus. The screen has commands on it which are ctrl+alt+del for restart. Above thst command it says bootmgr missing. When i try to restart using this command then it just keeps going back to that screen. I have tried the back recovery but nothing has happened. We dont have the cd that came with the computer. Can anyone help me get to the log in page so i can retrieve pics etc and get on to the internet. so i can get the firewall or anti virus put back on again. The virus that is in it is Thinkpoint.

0
Reply
0
Please use plain text.
 
thenudehamster Honor Student
Honor Student
thenudehamster
Posts: 5
Registered: ‎11-19-2010
Message 2 of 2 (197 Views)
Report Inappropriate Content

Re: Blank screen with command

‎11-19-2010 08:34 AM

This usually means that your boot sector code has been damaged and the BIOS cannot find a bootable OS. My guess is that the BIOS is OK, but I assume that you do not have any form of recovery disk, so it leaves you in a difficult situation.

If you have data on the hard drive which MUST be salvaged, then I'd advise trying to install the hard drive as a second (or higher option) drive in another computer - or plug the drive into a portable case, then USB it to another host - and copy your data onto another hard drive or external media like DVDs. Then you can TRY to recover the OS - if you have a recovery partition as most modern machines do.

Try starting, and pressing the Startup options access key - same one you'd use to access the BIOS. The common ones are F2, Delete, or Escape. Start the computer as normal, and before you get anything else on the screen try one of these keys - hold it down until the screen shows something other than the Restart message you are already getting. If that's successful you may then be able to Recover the OS using the inbuilt Recovery routine, but you are likely to find that you will lose ALL your data - the machine will be restored to it's factory-new settings. That's why you need to recover your data first, if you can.

 

It may not be possible to recover the OS, so it could cost you for a new Windows installation - or you may be able to change the OS to Linux, FreeBSD or similar. Linux can read Windows file systems so if you can install that, then data recovery is possible, but not guaranteed. If this doesn't work then you may be into professional data recovery.

 

You've also learned a valuable lesson about backing up your files...

BarryH - thenudehamster
====================
nothing to do with naked rodents - it's where I used to live!

Any opinion expressed above is herein warranted to be worth exactly what you paid for it - it may be worth a lot more, but that's for you to decide...
0
Reply
0
Please use plain text.