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02-01-2011 08:34 PM
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_0_6002
Service Pack: 2_0
Files that help describe the problem:
02-02-2011 08:54 AM
Sure, just need a little more info. Sounds like you are running Windows Vista SP2, so based on that I found some info that might help. Here's a link to the Microsoft Forum where I found some helpful steps to try.
If this doesn't work for you, post back with your product number from your system so we can get some more details.
Hope this helps!
Please mark the post that solves your problem as 'Accepted Solution'.
(Although I am employed by HP, I am speaking for myself and not for HP)
02-04-2011 01:06 PM
Have you tried a check disk? Here's a guide from Microsoft to do that:
02-04-2011 05:25 PM - edited 02-04-2011 06:39 PM
0x0000000A: IRQL_NOT_LESS_OR_EQUAL Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)
This error can also be caused by
- Hardware failure (memory, processor, or motherboard).
- Anti-virus software that is running on your computer.
- Drivers installed by third-party software.
4 things to try.
1. Start the PC and use F8 to get the Windows Advanced screen, use the up down arrow keys and select "Safe Mode" if it boots into windows safe mode then try step 2, if it does not go to step 3
2. Start the PC and use F8 to get the Windows Advanced screen, use the up down arrow keys and select "Last Known Good Configuration" and hit enter, see if it boots now, if it does it means you installed a buggy driver or system service just before the BSOD, or a driver was corrupted some how. Uninstall any recent software you installed before the BSOD. Do not reinstall that particular software again.
3. Boot from a Vista install DVD and do a Windows System Restore
If this fails to get it booting it is most likely a hardware problem, see step 4