HP Support Forums
Join in the conversation.
05-11-2012 05:24 PM - edited 05-11-2012 05:29 PM
So, I have an HP Pavilion dv7 - 4285dx. The plastic shell on the bottom is broken, as the pictures show. I’m not sure what happened, as I’m very careful with my computer and have never dropped it, but my theory is that the heat (it gets scalding hot sometimes, even when just sitting on a table) from the fan in that corner warped the frame and caused the plastic to start snapping. There is now a small chunk missing, as is visible in the pictures, and there’s another small crack lower down the side.
My warranty expired in February, but it seems like this would be a faulty product kind of thing, so does anyone think that HP would do anything about it? Or does anyone have an idea as to what I could do about it? Would it be possible to buy just a new computer body that I could put my current hard drive in?
05-13-2012 02:08 PM
I seriously doubt HP will do anything, you can send a polite email to the CEO Executive Team. No guarantee they will respond.
Here is your service manual, it has a parts listing for all the parts available for that model, what you need is called a "base enclosure"
Google the part number that is in the service manual to see if anyone besides HP is selling it at a better price, or order it directly from HP via the parts surfer website.