Compaq Presario cq50 Repair Question

[darthvegan]

Hello all. I had called and talked to an hp associate about a screen twitching and shaking issue, and they told me to try formatting, installing different drivers, etc. Although, none of those suggestions worked as I realized the problem continued to increase as I opened and closed the screen. So, I'm left with no choice but to send it in to their repair centers for repair/replacement. I'm still under my warantee so I'm not worried about cost or anything,  but I can't seem to find any information on how to pack it, and where to send it on the site.

Would anyone be kind enough to explain the process to me? Help would be greatly appreciated, thanks.

[Huffer]

Call HP. You can't just send it in unsolicited. You have to get an RMA number and they actually send you a shipping box with your info bar coded to the label.

[darthvegan]

What number would I call, or where could I find it? But thanks alot for that answer, it helps alot. 

[Huffer]

1-800-HP-INVENT and follow the prompts

[mayflowerf]

i have had my laptop since 2006 and have had 4 hard drives replaced and i would like to know how yours is?

[Gangles]

Call hp and inform them of the issue and that the troubleshooting steps on file did not fix the issue. You will get a ticket number and what is called a Customer Service Order number. A box will be mailed to you in a few days with packaging material and instructions. Pending on model you may have to pay for shipping. The agent will clarify that with you