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02-04-2010 02:20 PM
I have a HP Pavillion 6700 and it gets so hot that it burns to the touch. After reaching such levels it obliviously shuts itself off immediately. I started getting this issue about 6 months after buying it, but thought it was due to smothering it in blankets or something, so i went and purchased a cooling pad. So the pad does work, but without it it wil eventually get hot and turn off. To my dismay, this is a huge issue with this notebook. I googled it and as I read through the complaints it was like reading my own except many of theirs ended with saying a compete failure of hard drive after a while. I contacted HP support and was told I could pay 400.00 + more dollars and might fix the issue bout could not guarantee it. Now I ran a bios and it says that my hard drive is bad and I get 10008 message with it, and my battery needs to be replaced because it wil not hold a charge for more than 30 minutes. Any suggestions on what to do besides claim my losses and go buy a Dell?
02-05-2010 07:49 AM
I have the same laptop and the night I bought my computer it was already overheating. I've used countless fans and products that promised to cool my computer but nothing, as you said, works. They've done nothing to solve this problem without me spending as much money as i could on a new computer to fix this one.
If you find anything please share!
05-11-2010 12:30 AM
I have this problem too. If you notice you have the Nvidia Graphics card 8400 series, Nvidia has problem with this video card overheating, this is also seen in the 8600 series as well.
Hp has gotten tons of complaints about this, but they can't do anything about it because Nvidia hasn't publicily announced this problem, I doubt they will because thats just a **bleep** load of money lost.
So what I have done is called Undervolting, google it there is a nice guide, on a forum.
you can try monitoring it I use a simple program called HWmonitor.
When I play starcraft 2 it hits up to
ACPI 90 Degrees C
Core 1 83
Nvidia geforce 8400m GS 78 degrees C
past this it crashes and shuts down.... **bleep**ing annoying as hell
Im going to get a can of compressed air and try and blow out the dust, if not get a reliable $40 cooling fan
good luck (don't get an hp next time?) *shrugs
08-20-2010 12:26 PM
I have a friend who has the same problem. Actually, they had the misfortune to purchase three HP DV laptops about two years ago. Two of them are DV6700's and all of them are hot paperweights. They paid HP to replace the motherboard on the first one, it worked for a few months, and then died again. the ohter two run extremely hot, and they have had video card failures starting a few months ago, and system dead/black screen issues.
Therefore I would not suggest paying HP to replace the motherboard. It's just good money after bad.
They have called HP and received the runaround (put you on hold, transfer you to someone else who is in India and hard to understand.) After hours spent like this and no help I think that they are just going to write off their losses and never purchase HP laptops again. HP warranties laptops for one year, and you just cannot trust them to run longer than that.
02-02-2011 03:48 PM
I have investigated the overheating on my pavillon notebook.
The fan control is not reliable. It acts fine for a while but then (in a way stochastically - but more often after standby or hibernation) the fan does run very slowly (or even not start at all) though the temperature is climbing over 85°C.
It is a flawy fan control!
I would strongly expect it a fan control system dirver issue, since
- the fan IS working,
- the fan IS [most of the time] regulating and since
- the cpu [and other] temperatures ARE displayed correctly [overheating] on controlling software.
Regrettably hp does not care and does not deliver the necessary driver update or help otherwise.
Shall the customers buy an new hp-notebook every 2 to 3 years.
If they do, it is a right decision (according to shareholders value).
(But very probably I would not buy another hp-notebook after my experiences with the hp suppot (germany and international) .
I have documented my case and also some hints for technical dealing with the problem here:
06-08-2011 07:58 AM
I too am having the same issue with the dv6700. Oddly mine worked fine for over 2 years before the problem started.
I seem to lean towards the problem being with the video card as I find that this probably really starts if I'm watching videos of any type. The whole machine gets very hot and the I can hear the fan seemingly trying extra hard to work.
I seem to be too late to join in the suit against Nvidia. And with the exception of getting a new laptop is the cleaning out with compressed air the only option you guys are seeing? Would a new video card help or has this one caused so much internal damage that it is beyond repair?
08-04-2011 05:17 AM
This was a Valentine's day gift for my wife 3 years ago (2008). I have never given her a 'hotter' gift. I have tried everything, taken this thing apart, cleaned the heatsink, put thermal paste.....but to no avail.
It is now , as someone said earlier a 600 dollar thermal paperweight.
Do enough research before you buy Laptops. I wish I was aware of the hp settlement earlier. Someone mentioned video card problems, but I would beg to differ, the CPU core temperature just escalates to a point when the laptop just shuts down. It takes all of 10 minutes to happen. I hate throwing away things, but this is a safety hazard.
10-02-2011 09:24 PM
I had the same problem for almost 3 years. I was just about giving up on this computer when I decided to give it a shot at tearing this thing completely apart. I followed a good procedure on this web site http://www.insidemylaptop.com/disassemble-hp-pavil
It was about 95% accurate for dv6700. I removed the fan/heatsink assembly and cleaned it. The laptop got quite a bit cooler and the time to total-meltdown went from about 1 hour to more than 3 hours. But it still eventually "froze" (how ironic). The center of the keyboard and the touchpad still got extremely hot.
Unsatisfied, I attempted a second repair. This time I found the real culprit. Due to either a design flaw or manufacturing mistake, somehow, the GPU dose not touch the fan/heatsink contact plate. Instead, there is a piece of flexible plastic spacer in place. No wonder the center of the unit gets so hot. Luckily, the solution is simple. I used a dime, which happens to be about the same thickness, to replace the spacer. Of course, you need to use thermal grease to improve contact. Now my dv6700 runs very cool. The center feels warm but not hot. If you put your hand at the fan exhaust it actually feels cool! It's amazing what a dime can do in this economy.
I'm really puzzled that HP could not find the cause and therefore a solution for such a widespread problem. I think HP truly owes all dv6700 customers a big refund.