04-12-2010 05:55 AM
I have a HP Pavilion dv6409wm Notebook PC. Somehow, I managed to get a trojan that is apparently impossible to get rid of. It's known as the Online Protection Tool" trojan. I have tried everything to remove it. Norton, AVG, SuperAntiSpyware, and Spybot are all unsuccessful.
I wanted to do a destructive recovery but I cannot find this option. I went to All Programs -> Recovery Manager -> Advanced Options (no destructive option here) so I just choose System Recovery. The computer then restarts and open back into Recovery Manager. I then click on Advanced Options again and again there is no destructive recovery option, so I just click on System Recovery again. It then starts the recovery.
After doing all that, the trojan is STILL on my computer. All my files are gone, but the trojan remains. I have been fighting this thing for over a week, and I am so frustrated. Can anyone please help?
04-12-2010 06:39 PM
From the recovery manager bring up a command prompt and tell it to "format c: /s" Then do the recovery.
However, the regular recovery does the same basic thing. It clears the partition table then reinstalls the system image. If you are getting a virus after that and before you have anything else added to it then you have deeper issues.
Your best bet is to wipe the whole drive from a Linux live boot cd and then run a recovery from Media HP sent you. They usually charge about 30 , 25 , or 15 dollars for the media depending on how fast you want it.