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Cranberrylion
Posts: 1
Member Since: ‎06-17-2011
Message 1 of 2 (408 Views)

Envy 14 Beats Edition wont charge my batteries.

I just bought a HP Envy 14 Beats Edition, and I plugged it in with the original battery.  I let it charge for 3 or 4 hours, and unplugged it and turned it on.  It wouldn't turn on because the battery wasnt present.  I contacted HP and they sent me a new battery, and I put it in, charged, it and turned it on and it was only at 51%.  I charged it some more, and it wouldnt charge it.  It said plugged in, and charging, but it would stay at 51%.  I contacted HP again, and they sent me a third battery and its doing the same thing.  Ive tried uninstalling it from the device manager, and reinstalling it and it hasnt fixed it.  Any suggestions?

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DavidPK
Posts: 33,297
Member Since: ‎09-24-2010
Message 2 of 2 (393 Views)

Re: Envy 14 Beats Edition wont charge my batteries.

Hi,

 

My personal suggestion would be to return the notebook and get a replacement as this could well be a hardware issue - you shouldn't have to be troubleshooting a brand new machine.

 

Regards,

 

DP-K

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