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03-28-2012 12:26 AM
03-28-2012 02:57 AM - edited 03-28-2012 03:10 AM
The Hard Disk Drive (HDD) is no good, it failed the S.M.A.R.T. test, it needs to be replaced.
If the notebook is still under warranty, make the call to the ENVY Concierge Service (1-866-408-5408) and set up a repair/replacement order.
You will not get the old HDD back to do data recovery.
I hope you have a backup or have stored your personal file off the OS drive, if you haven't, chances are they are all lost.
There are quite a few programs to recover your files, but the HDD has to be operating.
You can order the printed circuit board for the HDD, replace it, and recover the data, it could even continue working for quite some time.
The PCB is the most common failure of new HDD's, replacing one is that difficult.
You could have this done locally.
If you have an Solid State Drive (SSD),,,,,you're totally out of luck.
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