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09-12-2009 12:58 PM
Two weeks ago I purchashed a "HDX X16-1358CA Premium Notebook PC".
What I have loaded onto it: I have the trial version of Norton that came with the computer, TextPad, my Adobe programs, Firefox and Treesize free.
What I have saved: About 10 images, 5 txt files, 1 font.
Problem 1: Everytime I start up my computer I get a error message that "HP media Smart TV Resident Program has stoped working". This started after I ran my battery down the first time I used it.
Problem 2: Sometimes when I click on folders, "windows?" stops working and then the whole screen goes blank except for my background then everything appears again.
Problem 3: I seem to be eating through memory at an allarming rate. I have apparently have used over 100GB already, but I have to clue where. I downloaded Treesize to try to find out, but it can't find anything that large, even if I added 20-30 GB for things it may not be able to see.
Problem 4: Since I was experiencing these problems, I tried system restore. Apparently there was a error and it told me to undo what I did. Now whenever I start my comuter get "System Restore did not complete sucessfully".
Problem 5: Not to do with my computer, but can anyone access the online chat help? When I go to select what modle my computer is/search I get an error message.
Since I have almost nothing loaded on this computer, I wouldn't mind resetting everything. I would love actually to go back to the beginning and start again. Either that or solve these problems, but I think the first option may be easier.
Thank you for any help in advance, I am new to laptops, so any step by step guides would be great
09-12-2009 02:13 PM
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
09-12-2009 09:25 PM
You can also start HP Recovery from your Start menu:
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09-14-2009 09:38 PM - edited 09-14-2009 09:39 PM
I tired the recovery which fixed every problem but one
I seem to have two 'Program file folders'. Whenever I load a program, it creates a folder in each... one is called 'Program files' the other one is caled 'Program files (x86)'. I tried to delete one of them, but it says I need permission even though I clicked yes to all the pop up windows....
This happened after I tried to download java for a class I am taking. 1/2 through installing, it became unresponcive and closed down, now I can't complete instalation nor can I delete the unusable prgram
I also still get an error message whenever I try to contact live chat. Have I not dowloaded somthing I need?