HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Explorer Tiles replaced Icons on desktop and start menu. Explorer window pops up and blinks. (74 Views)
Reply
Reply
Topic Options
ceteejr Student
Student
ceteejr
Posts: 1
Registered: ‎05-03-2012
Message 1 of 2 (74 Views)
Report Inappropriate Content

Explorer Tiles replaced Icons on desktop and start menu. Explorer window pops up and blinks.

‎05-03-2012 11:27 AM

Explorer Tiles replaced Icons on desktop and start menu. Explorer window pops up and blinks on and off.  Then tabs come up to iinstall a program which blinks.  It appears to be infected but on virus check no viruses show up.  This also happens on all the programs that display the explorer tiles.

0
Reply
0
Please use plain text.
 
Regents Professor Regents Professor
Regents Professor
Mumbodog
Posts: 10,849
Registered: ‎01-11-2010
Message 2 of 2 (59 Views)
Report Inappropriate Content

Re: Explorer Tiles replaced Icons on desktop and start menu. Explorer window pops up and blinks.

[ Edited ]

‎05-05-2012 12:51 PM - edited ‎05-05-2012 12:52 PM

Windows 7??

 

 

Go here, make the boot CD or usb, boot from it and scan the PC, remove anything it finds. Make the boot disc or usb on a PC that is Not infected.

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

 

.

 

After that is done and you boot into windows, download and install this software and do a Full scan, remove what it finds

http://www.filehippo.com/download_malwarebytes_anti_malware/tech/

 

 

After that is done, see this page (Windows 7 only) to correct the icon problems, its a file extensions issue. You may have to do the ".exe" file extension fix before you can install or run MBAM

 

http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/

 

.

0
Reply
0
Please use plain text.