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bez_zek
Posts: 1
Member Since: ‎11-20-2011
Message 1 of 63 (19,654 Views)
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Finger Print reader not working

I have a HP pavilion dv6 that runs window 7, the finger print sensor is not working!

 

I have installed the Validity Sensor Driver: ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45050.exe and Digital Personal Fingerprint Reader Software: ftp://ftp.hp.com/pub/softpaq/sp50001-50500/sp50048.exe

 

When i complete the reader software i get a message saying - the system cannot verify that the fingerprint reader is installed, instsall driver.

 

Can anyone provided me with a link to intall this driver or to fix my problem?

 

Thanks

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 63 (19,308 Views)

Re: Finger Print reader not working

Hi,
Please write your notebook product number (p/n) and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
ßôo
Posts: 2
Member Since: ‎01-30-2012
Message 3 of 63 (18,811 Views)

Re: Finger Print reader not working solved

[ Edited ]

i have the same problem my model is

hp pavilion dv7-4173us os windows 7

it keeps telling me not detecting reader idk what to do but i miss it :{

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 63 (18,716 Views)

Re: Finger Print reader not working

@ßôo

 

Hi,
Check the link below:
HP SimplePass Identity Protection, Validity fingerprint and Windows 7

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
ßôo
Posts: 2
Member Since: ‎01-30-2012
Message 5 of 63 (18,691 Views)

Re: Finger Print reader not working

[ Edited ]

 

   @  Daniel

 

 

ty so much it works again :} it was driving me insane LOL.

Student
xelastik2002
Posts: 1
Member Since: ‎04-16-2012
Message 6 of 63 (17,798 Views)

Re: Finger Print reader not working

hi I have the Pavilion dv7-3225dx and my finger reader is not working i have installed the driver but nothing PLEASE HELP!!!!!

Provost
Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 7 of 63 (17,717 Views)

Re: Finger Print reader not working

@xelastik2002

 

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Top Student
ndibassa
Posts: 6
Member Since: ‎04-18-2012
Message 8 of 63 (17,673 Views)

Re: Finger Print reader not working

Hello,

I have a similar problem

HP DM4- 3025tx

Bought in China

Using windows 7 ultimate (but i changed from original windows home basic...)

Thank you

Top Student
ndibassa
Posts: 6
Member Since: ‎04-18-2012
Message 9 of 63 (17,670 Views)

Re: Finger Print reader not working

Sorry, just a quick correction

Product name: hp pavilion dm4 A9R87PA#AB

Provost
Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 10 of 63 (17,666 Views)

Re: Finger Print reader not working

@ndibassa

 

Hi,

Answer on your question is already written by me here.

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
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