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Honor Student
Wednesday22
Posts: 2
Member Since: ‎02-22-2011
Message 1 of 2 (6,113 Views)

Fingerprint Reader Problem

Hi guys,

 

The fingerprint reader of my HP Pavilion dv6-3150SA is not working. The laptop is brand new and it never worked. It says reader not connected/detected. I freshly installed the driver and software again. However, the main problem is, that the device doesn't even show up in my device manager.

 

Any suggestions?

 

Thanks a million!

Master's Graduate
phttech
Posts: 529
Member Since: ‎12-17-2008
Message 2 of 2 (6,093 Views)

Re: Fingerprint Reader Problem

see if this link helps

HP Notebook PCs - Troubleshoot a Fingerprint Reader

While I work on behalf of HP I'm not speaking for HP but trying to provide best effort support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation