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claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 1 of 29 (39,753 Views)
Accepted Solution

Forgot my password, How can I log in?

[ Edited ]

HP PAVILION DV7
WINDOWS 7

Help me please!

 

Today I tried to turn on my laptop and it came to the normal screen where I swipe my finger, so I did this and it said I needed to enter a password. So I entered my password which I know for a fact is correct and it came up with an error message saying 'wrong username or bad password'. When I clicked to reset password it told me I had to insert a floppy disk or USB! I tried putting a USB in and it said it wasn't a password changing USB or something.

 

Anyway when I switch on my HP the first thing that comes up is the splashtop page which is how I've managed to get online to ask this question.

 

Anyway please help

 

Thanks

Provost
DavidPK
Posts: 33,688
Member Since: ‎09-24-2010
Message 2 of 29 (39,749 Views)

Re: HELP! I cant log in!

Hi,

 

I believe you're probably already running in 'Safe Mode with Networking', so click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point before this problem ( 48 Hours before is you can ) and then proceed with the restore process.  When complete, Windows will reboot as normal.

 

If you can successfully access your account now, make sure to block any HP Update ( to HP Simplepass ) as it appears to have caused a lot of this type of problem.

 

Regards,

 

DP-K





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Top Student
claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 3 of 29 (39,743 Views)

Re: HELP! I cant log in!

Thank you for your reply,
Unfortunately I can't login at all so cannot access the start menu, the only thing I can do is click on things that are on the splashtop screen, if I then click go to windows (bottom left) then it takes me to the login page where I can't do anything

Thanks

C
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DavidPK
Posts: 33,688
Member Since: ‎09-24-2010
Message 4 of 29 (39,737 Views)

Re: HELP! I cant log in!

Hi,

 

Shut down the notebook.  Tap away at f8 as soon as you press the power button to access Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter - does Windows load in this mode?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 5 of 29 (39,735 Views)

Re: HELP! I cant log in!

Unfortunately f8 doesn't work either, I've tried tapping once, a few times and repeatedly but it just does nothing.

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DavidPK
Posts: 33,688
Member Since: ‎09-24-2010
Message 6 of 29 (39,733 Views)

Re: HELP! I cant log in!

Hi,

 

It can be a bit awkward sometimes - try it like this.

 

1.  Shutdown the notebook and leave it like this for a minute.

 

2.  Press the power button and tap the f8 key rapidly - you may need to keep tapping for up to 30 seconds.

 

Does this launch Windows Recovery Console?

 

Regards,

 

DP-K

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 7 of 29 (39,729 Views)

Re: HELP! I cant log in!

Sorry to be a pain but unfortunately this hasn't worked either.

Thanks,

C
Tutor
uncletufty
Posts: 18
Member Since: ‎08-04-2011
Message 8 of 29 (39,723 Views)

Re: HELP! I cant log in!

As you have access to the internet from another pc, search for "Trinity Rescue Kit", Read the instructions on how to remove  your password, download the  Trinity Rescue Kit iso.

Burn the iso to a disk, boot the laptop from the disk.

Remove your user password, remove the disk and restart your laptop.

You should be able to log in to windows, then you can add a new password to your account.

Good luck. 

Teacher
AfterCallWork
Posts: 106
Member Since: ‎02-13-2011
Message 9 of 29 (39,721 Views)

Re: HELP! I cant log in!

i think what DavidPK was referring to the windows recovery. try the HP recovery manager instead. tap f11 instead and it should show a screen that will show you the option to run a microsoft system restore.. this has been a known issue for us.. the update that was released was 32bit. that is why it is not compatible with the installed OS. try that restore. and block the simplepass update. :smileyhappy: dont hesitate to shoot me a message if you need anymore assistance. :smileyhappy:

Please Click On Kudos! Thanks


If Solutions Offered Doesn't Work Call Us: 1-800-474-6836 HP Tech Support
Top Student
claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 10 of 29 (39,233 Views)

Re: HELP! I cant log in!

Turns out the f11 thing was the solution. Thank you all SO much for your help!!!

 

Claire

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