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04-07-2012 02:43 PM
when opening my computer, it said boot selection failed because a required device is inaccessible. insert windows installation disc & resatrt. what is this installation disc?
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04-08-2012 10:29 AM
Usually means the hard drive has failed, test it to be sure. post back any error or failure messages
04-08-2012 07:14 PM
hard drive test & memory test pass.
what will i do next? i dont have a copy of windows operating system. where can i download this file?
if the operating system is installed, are the existing files deleted?
04-08-2012 08:31 PM
HI i was wrong in my first reply. during the primary hard disk self test, it was 100% complete and next was long test. at 25% it stop running and a message appear "hard disk 1 full (305) and i click ok and it did not continue or finish the long test.
what does it mean? hard drive is damaged?
04-09-2012 08:06 AM
Yes the hard drive is failing, replace the hard drive with a new one of equal size (gb) and use the HP recovery media to reinstall Windows.
Here is your service manual
04-09-2012 03:30 PM
No, only the recovery discs for your model will work.
You can order recovery media here, or call HP on the phone to order 1-800-474-6836