G62A39SE

[bby]

when opening my computer, it said boot selection failed because a required device is inaccessible. insert windows installation disc & resatrt. what is this installation disc?

[Mumbodog]

Usually means the hard drive has failed, test it to be sure. post back any error or failure messages

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00439024&tmp_task=solveCategory&cc=us&dlc=en&lc...

[bby]

thanks

i try to test the hard disc using the built in self test, after 82% the computer shut off and a message appear that the unit was overheat...

maybe the fan is not working anymore

[Mumbodog]

Try cleaning the fan

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01657439

.

[bby]

hard drive test & memory test pass.

what will i do next? i dont have a copy of windows operating system. where can i download this file?

if the operating system is installed, are the existing files deleted?

thanks

[bby]

HI i was wrong in my first reply. during the primary hard disk self test, it was 100% complete and next was long test. at 25% it stop running and a message appear "hard disk 1 full (305) and i click ok and it did not continue or finish the long test.

what does it mean? hard drive is damaged?

thanks

[Mumbodog · Accepted solution]

Yes the hard drive is failing, replace the hard drive with a new one of equal size (gb) and use the HP recovery media to reinstall Windows.

Here is your service manual

http://h10032.www1.hp.com/ctg/Manual/c02542102.pdf

[bby]

hi

where can i download the recovery disk for this model? can i use recovery disk from any hp model?

thanks

[Mumbodog]

No, only the recovery discs for your model will work.

You can order recovery media here, or call HP on the phone to order 1-800-474-6836

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

[bby]

hp recovery manager is not working & i can't recover the original operating system...