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ddenike
Posts: 1
Member Since: ‎11-29-2012
Message 1 of 2 (182 Views)

HP 2000-369WM Notebook does not always start up

Bought this laptop a few months ago, and it has always had trouble starting up. when you go to start it up, most of the time it says that it was unable to start, and has me use recovery. as this computer is new, i do not know why it doesn't start up as it should. any advice/support would be greatly apperciated. 

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DavidPK
Posts: 32,034
Member Since: ‎09-24-2010
Message 2 of 2 (168 Views)

Re: HP 2000-369WM Notebook does not always start up

Hi,

 

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

Regards,

 

DP-K

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