07-26-2011 01:31 PM - edited 07-26-2011 06:32 PM
I have a Pavillion g7 laptop and I've only had it for 2 months. Today the HP Support Assistant displayed notices about updating BIOS. So I let it start downloading and installing the BIOS updates. After restarting, it started going through the HP BIOS update process, it froze with a blank screen for about 2 hours with the power cord connected the whole time and no apparent progress.
A bad burn smell made me realize that the laptop was seriously overheated, so I took the battery out and it was then when I realized a burn mark and that a portion of the bottom left side where the fan is located melted. I started it again and it turned on OK so far, however I would like to know:
- the consequences of why this BIOS update caused this freezing and overheating problem
- How do I know the BIOS update was installed correctly (if it did at all)
- how can I make sure that the overheating, burn mark, and melted plastic did not cause any serious internal damage to my g7? Can I run a diagnosis test?
- my g7 still runs under warranty, what would it cover under such circumstances if any serious internal damage?
07-28-2011 08:39 AM
Please get in contact with the customer support. It's better to have it checked by a technician, especially when the chassis is melted (which is in fact a damage, too) and when your unit is still under warranty. In case that you've got important data on your hard disk, you should ask if you can/shall dismount it before you return it. The support colleagues will also be able to deal with your further warranty related questions.
I hope this helps.
I am an HP employee.
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