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Honor Student
tienweiwei
Posts: 3
Member Since: ‎12-04-2009
Message 1 of 10 (61,922 Views)

HP Battery Check & HP Support Assistant not working in Windows 7

When I upgraded to Windows 7, the HP battery check could not be used, so I went to HP website to download the XP version (I think). It worked somewhat ok, but then, I wanted to uninstall because it was useless. I couldn't find the uninstall button so I shift+delete the files. Then I found HP Battery Check under uninstall programs. But then I could not get rid of it. So I tried REINSTALLING, but still it does not work.

 

So, I thought I'd get help from HP Support Assistant, turns out when I got to the last page, there wasn't any assistance options for me to contact HP. What can I do??? Everything is not working!!!

Tutor
PokePC
Posts: 20
Member Since: ‎02-13-2009
Message 2 of 10 (61,853 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Pull down the latest version of HP Support Assistant:

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46115.exe

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46115.html

 

 

Reboot the notebook and try HP Support Assistant again.

 

Battery check is built into HP Support Assistant; Click on Troubleshoot->Power, Thermal, and Mechanical.

There should be a button under the Power tab for battery check.

"I work for HP but my posts and replies are my own."
Top Student
genobz
Posts: 4
Member Since: ‎05-05-2010
Message 3 of 10 (56,856 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

[ Edited ]

Hey..

try checking the solution provided at the following link;

http://genobz.com/2009/hp-battery-check

Student
aleksandar
Posts: 1
Member Since: ‎05-12-2010
Message 4 of 10 (56,446 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

try this: right click on the setup icon (default C:\swsetup ) Select properties \ compatibility select "Run this program in compability mode for" and select Windows XP (Service Pack 3) !
Student
HpManiac_ufo
Posts: 1
Member Since: ‎05-16-2010
Message 5 of 10 (56,132 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

@genobz

Thanks a lot for the solution!

i had been looking so long for this!

i never thought it could be so easy to work that out!

btw, i just got to know that my battery is fine! :smileyvery-happy:

Student
Jstumbo
Posts: 1
Member Since: ‎08-03-2010
Message 6 of 10 (51,267 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Download version 5.0 of the support assistant.  It installs just fine on Windows 7 without having to do anything.

 

http://h18021.www1.hp.com/helpandsupport/HPSA.html

Student
czarls
Posts: 1
Member Since: ‎08-14-2011
Message 7 of 10 (32,971 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Hi everyone!

 

I have problem with HP battery check - it close ("HPBC has stopped working") everytime when I want to choose "Advanced mode" in settings. I have newest version of app and I tried all other possibilities - compatibility mode, run as admin, run through HP assistance, reinstall.

 

I have windows 7 64bit. As I remember, it worked fine on 32bit.

 

Does anybody know how to solve this problem? I would like to see advanced details of my application...

 

Thanks in advance!

Student
Cruel
Posts: 1
Member Since: ‎10-15-2011
Message 8 of 10 (30,304 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Same problem on my EliteBook 8530p... I'll get back after installing the latest version of HP Support Assistant

Student
peterh65
Posts: 1
Member Since: ‎04-24-2012
Message 9 of 10 (24,138 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

[ Edited ]

same problem here on a dv8288ea (32bit), installing latest assistant didn't help :smileysad:

Student
haggs37
Posts: 1
Member Since: ‎10-05-2012
Message 10 of 10 (19,308 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

battery check won't work, hp laptop    keep getting a message it has stopped working  i have windows 7

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