HP Support Forums
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03-22-2012 12:17 AM
Hi, I just bought HP DV6-6190se and I'm having problem with the coolsense tech. After a clean install of my OS (64bit Ultimate) I installed all of the drivers and softwares provided by HP. After that I've tried running it but I can't find it. I just checked if my laptop supports it and it says it does. I browsed some of the posts here but, well it seems that HP guys were not able to provide an answer or solution for this one.
I should be able to see it here:
But on my end, this is what I see:
I've even trried installing a standalone version of coolsense software as adviced by one of the HP guys (Vidya) still no luck. I'm getting this error:
* I think it's because my laptop only support coolsense 1.0 .... BUT STILL, WHY CAN'T I FIND IT IN HP SUPPORT ASSISTANT as decribed above.
04-07-2012 01:13 AM
I have this same install problom on a HP Spectre which should support version 2.1 of Coolsense.
I have tried re-installing the coolsense package and get the same install error as you.
I have aslo treid re-installing the HP Support assistant and that was worse so I have now recovered to a point where the support assistant works but I still cannot get coolsense to launch.
I tried HP support but they coouldn't fix the issue either.
04-08-2012 03:27 PM
Oh well! up till now ... didn't get any answer from HP Support ... well ... so much for the "Support". I bet they don't even know how to fix this ... what's worst is ... I'm not the only one having this problem ... a lot of people are...I just don't get it why don't the HP "Support" do something ... to fix this
04-27-2012 04:29 AM
I had exactly same error message on a fresh win7 installation when I tried to install coolsense.
The suppot suggested 'put windows back from recovery utility' I hope they dont pay to those people who give these nonsense advices...
It turns out that hp thermal manager is a different package which should be installed before coolsense (and after coolsense installation I could remove it and coolsense still seems to function). Let us know if this works?