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dundeetinker
Posts: 6
Member Since: ‎09-20-2011
Message 1 of 10 (2,300 Views)
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HP DV7 laptop hinge problem

[ Edited ]

My partner bought me a hp dv7 laptop for me in november 2010 for my xmas...it has now after just 10 months developed a problem with the left hand hinge it seems to have dropped and is bursting the casing and also causing problem with the fan which is on that side.

Took it back to currys the girl looked at it and said when we send it away i know they are going to saw it was done through accidental damage but i told her to send it away anyway as i know i never dropped it and surely they would say the same.

Well went to currys to pick it up today and surprise surprise they aren't going to fix it they wudnt budge..we then took it to a repair shop in dundee he said he doesnt know if he can fix it and he hopes there is no damage inside it..all i can do is wait and see after my partner paying £599 for it we are sickened at the money we are going to lose through this i really hope this doesn't happen to anyone else.

Master's Graduate
viki9324
Posts: 348
Member Since: ‎09-02-2011
Message 2 of 10 (2,293 Views)

Re: HP DV7 laptop hinge problem

 You dont hav to worry abt it hp still can  Fix the issue just talk to HP tech support they will repair your com for free since you got the 1 Year warranty  There would be no cost for a repair

 

here is the link to get the contact nos

 

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

Good Luck

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Top Student
dundeetinker
Posts: 6
Member Since: ‎09-20-2011
Message 3 of 10 (2,292 Views)

Re: HP DV7 laptop hinge problem

[ Edited ]

Ah thanks viki i didn't think they would entertain it .....phone them tomorrow and see what they say i will let you know how it goes thanx again viki ur a gem. 

Master's Graduate
viki9324
Posts: 348
Member Since: ‎09-02-2011
Message 4 of 10 (2,288 Views)

Re: HP DV7 laptop hinge problem

Good to Hear that ????????/

 

I will wait for your responce

 

I Guess you are feeling Better..:smileyvery-happy:

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Top Student
dundeetinker
Posts: 6
Member Since: ‎09-20-2011
Message 5 of 10 (2,286 Views)

Re: HP DV7 laptop hinge problem

i am now viki was really upset earlier thinking no one could help thinking of the money we might lose and im really missing my laptop lol so fingers crossed let you know how it all goes thanx :smileyhappy:

Master's Graduate
viki9324
Posts: 348
Member Since: ‎09-02-2011
Message 6 of 10 (2,284 Views)

Re: HP DV7 laptop hinge problem

dont worry everthing will b alright

 

Just hope for the best

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Top Student
dundeetinker
Posts: 6
Member Since: ‎09-20-2011
Message 7 of 10 (2,276 Views)

Re: HP DV7 laptop hinge problem

Hi Viki the repair shop that i handed my laptop into yesterday phoned us this morning to say they had fixed it cost us £50 but its done now so im happy ive got it back..and thank you so much for the advice as if they couldnt fix i would have been on the phone to hp ur a gem viki thanx :smileyhappy:

Master's Graduate
viki9324
Posts: 348
Member Since: ‎09-02-2011
Message 8 of 10 (2,274 Views)

Re: HP DV7 laptop hinge problem

Good hear that if you any questions do let me knw

 

hav a good day :smileyhappy:

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Top Student
dundeetinker
Posts: 6
Member Since: ‎09-20-2011
Message 9 of 10 (2,260 Views)

Re: HP DV7 laptop hinge problem

will do thanx viki :smileyhappy:

Master's Graduate
viki9324
Posts: 348
Member Since: ‎09-02-2011
Message 10 of 10 (2,189 Views)

Re: HP DV7 laptop hinge problem

ok.......take care

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