HP Envy 4 plugged in not charging (92 Views)
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Registered: ‎01-11-2014
Message 1 of 1 (92 Views)

HP Envy 4 plugged in not charging



I have an HP envy 4 notebook pc running on windows 7 and when I plug in the charger it says "plugged in, not charging". If i try to remove the charger my laptop goes off and it will not turn back on unless it is connected to the charger. The battery power remained constant for a few days then radually decresed now it is at 16%. I did the HP battery test and it says the bateery is OK but the current satus is "unknown". Also, I did the system check thing when you hold the power button and press escape and it says primary battery: replace(42). So do I need to  purchase a new battery or the charger?  

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