01-11-2014 08:30 PM
I have an HP envy 4 notebook pc running on windows 7 and when I plug in the charger it says "plugged in, not charging". If i try to remove the charger my laptop goes off and it will not turn back on unless it is connected to the charger. The battery power remained constant for a few days then radually decresed now it is at 16%. I did the HP battery test and it says the bateery is OK but the current satus is "unknown". Also, I did the system check thing when you hold the power button and press escape and it says primary battery: replace(42). So do I need to purchase a new battery or the charger?