HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

HP Envy Battery (159 Views)
Reply
Reply
Topic Options
Ibby14 Honor Student
Honor Student
Ibby14
Posts: 7
Registered: ‎01-06-2012
Message 1 of 3 (159 Views)
Report Inappropriate Content

HP Envy Battery

‎04-18-2012 07:51 PM

I just bought an HP Envy 17, how do you take out the battery?

 

(and on another note)

 

Its brand new and since I plugged it in it says that it's charging but it's not registering how much (the percentage) of battery life it has, there is just a big red "X" in the battery icon with a plug next to it.

 

What do I do?

0
Reply
0
Please use plain text.
 
Distinguished Professor Distinguished Professor
Distinguished Professor
Vidya
Posts: 4,438
Registered: ‎07-17-2009
Message 2 of 3 (153 Views)
Report Inappropriate Content

Re: HP Envy Battery

‎04-18-2012 08:05 PM

Please perform a battery test using HP Support Assistant program. If you need the exact steps to take out the battery, please provide the model number and product number of your Envy 17.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***
0
Reply
0
Please use plain text.
 
Grad Student Grad Student
Grad Student
Jolly_Rogers
Posts: 540
Registered: ‎09-14-2010
Message 3 of 3 (150 Views)
Report Inappropriate Content

Re: HP Envy Battery

‎04-18-2012 08:51 PM

There is a known issue with certain HP Envy 17 notebooks as the battery could possibly be in "Ship Mode".

Please go through the following document and this might help resolve the issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02505457&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

 

You need to install the latest BIOS available for your notebook from the support and driver download page on hp.com

Although I am an HP Employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
0
Reply
0
Please use plain text.