HP G60 Notebook

[Kaylona]

How do I find the product number or whatever I need to get a replacement battery?

[Aaron_P · Accepted solution]

You just need the product number of your notebook. It should be located on the service tag on the bottom of the notebook. It may even be underneath the battery. It will be right next the model and serial number of the unit.

Here is a document that may help.

Purchasing a Replacement Battery

You can also search for the battery you need from your laptop model number or battery number.

HP batteries

[Kaylona]

I have a HP G60 Notebook that won't boot up. It is only a 1 1/2 years old. It is fully charged.

[Aaron_P]

Kaylona,

Will the notebook not boot into windows or are you just getting a black screen?

Try performing a hard reset.

Use Hard Reset to Resolve Hardware and Software Issues

[Kaylona]

When I go to turn it on, it won't do anything. I slide the turn on button and nothing. Nothing on the screen, it stays black. No sound or anything.

[Aaron_P]

Are there any lights on the unit?

Did you try performing a hard reset.....

To perform a hard reset, follow the steps below.

1. Unplug the AC adapter from the notebook PC.
2. Remove the battery from the notebook battery compartment.
3. Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
4. Press and hold down the power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
5. Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of the peripheral devices.
6. Press the power button to turn the notebook PC back on.
7. If prompted to boot into Safe Mode or select a special type of start up, use the arrow keys to highlight Start Windows Normally , and then press the enter key.

[Kaylona]

Ok Aaron, there were no lights. So I did what you said, hard reset. It started up normally! What the heck was wrong? Why did it do that? THANK YOU SO MUCH!

[Aaron_P]

That's awesome Kaylona.....Glad I could help.

[aphantomj]

My wi-fi was disable accidentally. I need to enable it. I don't know How?