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04-09-2012 05:06 PM
My computer stopped actively charging the battery a couple of days ago, it does not seem to readily recognize that external power is connected, however when I do have the power connected, it does not allow the battery to drain or at least that is what the battery indicator shows me. It was at 40% when it encountered the issue and I have been on my laptop for over an hour with it plugged up and the battery monitor still states that it has 40% remaining.
Can anyone please help me and tell me what is going on with my computer and/or what I need to do!!!
04-10-2012 08:13 AM
HP Support Assistant software has a battery check, it can check the battery to see if it is bad
04-12-2012 06:50 PM
Press and hold power button for 30 seconds
Connect AC only (no battery)
Open Device Manager
Click the plus (+) sign next to Batteries category, right-click all of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these).
Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
04-14-2012 11:50 AM
You will need a known good AC adapter for your model to test, if it does solve the issue then it is most likely needs a motherboard replacement which is expensive, better to buy a new notebook.
Or take it to a reputable repair shop for a professional diagnosis.