HP Pavilion dv7 Notebook PC Freezes after unplugging

[ramenzoni]

HP Pavilion dv7 Notebook PC, Number QJ789AAR.

Operating System: Windows 7 64 bit

I´m having a problem with this product. When I unplugged the energy cable and keep on working with the battery, the machine freezes and there´s no way I could get an answer from it. I have to restart by switching it off. I´d like a solution for this, please.

[ManjunathTech]

Hi

You have a couple of options as I see it please try steps might help you to resolve your issue.

Go to HP Website and update the Bios, Graphic & Chipset driver & check if the unit works fine.

Calibrating the Notebook Battery

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[ramenzoni]

Hi there, Manjunath

Thanks for your answer.

I run the HP support assistant and some problems were apparently solved.

Then I was in Step8 of the "Calibrating the Notebook Battery while PC is in use", and the screen went blue. It said something like "DRIVER_POWER_STATE_FAILURE". Had to restart and I´m once again waiting for the battery to go to the 0%. At least the machine didn´t freeze this time!

I guess something better could be done, doesn´t it?

Regards.

[ManjunathTech]

Hi

Just check if everythings works fine on your unit i am glad that the unit is not freezing keep the unit under observation for a day or two.