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Tutor
Posts: 16
Member Since: ‎10-15-2009
Message 1 of 20 (18,073 Views)

HP Update Pop Up

I keep getting a HP Update pop up that says "An updat is available.  Would you like to download and install this update now?  The pop up does not have anything to click on to answer the question.  The only way to get rid of the pop up is to reboot.  I understand that there is a patch for Vista for this problem but I have XP.  Help.
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Tutor
Posts: 16
Member Since: ‎10-15-2009
Message 2 of 20 (18,000 Views)

Re: HP Update Pop Up

Does anyone have a solution to the problem of update popup that keeps appearing on my screen and has no button to click on for update?  Have to reboot to clear popup.
Regents Professor
Posts: 3,809
Member Since: ‎11-19-2008
Message 3 of 20 (17,983 Views)

Re: HP Update Pop Up


edannjoy wrote:
I keep getting a HP Update pop up that says "An updat is available.  Would you like to download and install this update now?  The pop up does not have anything to click on to answer the question.  The only way to get rid of the pop up is to reboot.  I understand that there is a patch for Vista for this problem but I have XP.  Help.

You'll need to restart the message so it's gone.  Then you'll need to make sure you've exited the HP Total Care Advisor or any other HP programs that might be running as icons in the task tray near the clock.  Then you'll need to go to the Start Menu -> All Programs -> HP (Hewlett-Packard) and run the HP Update program...

That should fix it, if not let me know.

Student
Posts: 1
Member Since: ‎06-13-2010
Message 4 of 20 (17,265 Views)

Re: HP Update Pop Up

Hello!  I also keep getting an HP Update pop-up which tells me "An update is available.  Would you like to download and install this update now?"  My pop-up has nothing to click on to answer the question!  I am running Windows 7 Prof, 32-bit   I will try to get rid of it with a reboot for now.  Is there is a patch for Win7?.  Computers!  Huh!
Student
Posts: 1
Member Since: ‎04-11-2011
Message 5 of 20 (15,668 Views)

Re: HP Update Pop Up

How can I destroy this annoying popup "HP update" that won't let me choose an option and  won't let me operate on ny lower left screen?   I couldn't get this update if I wanted it...Why won't HP correct this annoyance? 

 

richardkeenan2009@comcast.net

Grad Student
Posts: 239
Member Since: ‎11-23-2010
Message 6 of 20 (15,654 Views)

Re: HP Update Pop Up

It might be a scheduled task.

 

If it is just delete the task.

 

You can also kill the process with the task manager.

This will kill it temporarily but may resume on the next boot.

 

Just a thought...

Top Student
Posts: 3
Member Since: ‎11-16-2011
Message 7 of 20 (14,481 Views)

Re: HP Update Pop Up

I use a decent HP computer at home and I have a good impression of the quality and ability of HP products, but this annoying popup (if that's an accurate description) completely mystifies me. How did this get by product testing? This HP Update message, which has no actionable buttons or text or anything, and no way to dismiss or cancel unless one reboots, appears on both my home machine and work machine, both of which have HP peripherals attached. It is truly a great wonder.

Tutor
Posts: 1
Member Since: ‎11-16-2011
Message 8 of 20 (14,476 Views)

Re: HP Update Pop Up

I was getting that also - it is coming from HP Update.

I found if I click on the box and then hit the ENTER key, it would go to next screen and tell me what the update was, allow me to initiate download, etc.

 

If you want to disable automatic updates like this, you can do it from Start Menu  -  HP  -  HP Update

There is a Settings button at the bottom of the main panel where you can select frequency of the check for updates  - weekly or never.

 

sp

Top Student
Posts: 3
Member Since: ‎11-16-2011
Message 9 of 20 (14,467 Views)

Re: HP Update Pop Up

Thanks, man. Good information. I gave you a Kudo. Smiley Happy

Honor Student
Posts: 1
Member Since: ‎11-17-2011
Message 10 of 20 (14,458 Views)

Re: HP Update Pop Up

Thank you, your solution got rid of that nasty pop-up.  Kudos to you.

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