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Student
AFCCenter
Posts: 1
Member Since: ‎08-21-2011
Message 1 of 3 (1,746 Views)

HP laptop battery isn't holding charge.

HP laptop is 6 months old and battery isn't holding charge.  Why??  Staples says, 'go directly to HP'.  Help? 

Teacher
Teacher
JRI
Posts: 121
Member Since: ‎08-21-2011
Message 2 of 3 (1,738 Views)

Re: HP laptop battery isn't holding charge.

Go to> Start>HP Support Assistant>Power Plans:FAQ>Battery Maintenance. This should determine if your battery can be conditioned.

 

I think the warranty on the battery is 1 year, if so, HP should replace it.

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 3 of 3 (1,728 Views)

Re: HP laptop battery isn't holding charge.

[ Edited ]

Download and Install HP Support Assistant from here and follow instructions from below link to run a test on your battery.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821536&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

In case battery has gone bad based on results Contact HP Technical Support and let them know results of battery health check and you should have battery replaced within 24-48 business hours for free of cost

 

Refer below link for contact info

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

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