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Honor Student
nishiacollins93
Posts: 3
Member Since: ‎04-06-2012
Message 1 of 28 (19,313 Views)

HP laptop startup problems

When i start up my laptop it goes to a black screen with a blinking cursor in the top left hand corner, how do I fix this?

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ManjunathTech
Posts: 4,395
Member Since: ‎01-21-2012
Message 2 of 28 (19,308 Views)

Re: HP laptop startup problems

Hi

 

You have a couple of options as I see it please try these steps that might resolve your issue.

 

1) Once unit is powered on keep tapping F10 key Go to Diagnostics Run the Hard drive & Memory test on the unit and check if both are working fine. If not you need to replace the part which has failed.

 

2) If the Hard drive & Memory test passes the Try powering on the unit and keep tapping F11 key Check if you can do a System restore or Recovery from this Screen before doing recovery please back up your data as all data on the unit will be erased.

 

3) If this does not work then you might have to order a set of RCD from Either you can call HP technical support or click on the web link given below to order the part.

 

Order Recovery Discs for Windows 7, Vista, or XP

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

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Regards

Manjunath


Let us know how it goes!

"I work for HP."
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Regards
Manjunath
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DavidPK
Posts: 31,769
Member Since: ‎09-24-2010
Message 3 of 28 (19,308 Views)

Re: HP laptop startup problems

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

3.  Do you get any error messages and if so, what are they?

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
nishiacollins93
Posts: 3
Member Since: ‎04-06-2012
Message 4 of 28 (19,285 Views)

Re: HP laptop startup problems

Product Number: XH125UA#ABA

Model Number: dm4-1165dx

and i know it is Windows 7 operating system but thats all i know.

Honor Student
nishiacollins93
Posts: 3
Member Since: ‎04-06-2012
Message 5 of 28 (19,284 Views)

Re: HP laptop startup problems

There is not any error msgs. It just pops up with a black screen and blinking cursor!
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DavidPK
Posts: 31,769
Member Since: ‎09-24-2010
Message 6 of 28 (19,267 Views)

Re: HP laptop startup problems

Hi,

 

If you don't already have one, use another PC to create a Windows 7 Rescue CD.  Download the relevant ISO from the links below - your notebook is listed as coming with the 64bit version, so try this one first.

 

Windows 7 32bit

 

Windows 7 64bit

 

You should use an application such as ImgBurn to burn the ISO to a CD - a guide on using ImgBurn to write an ISO to a disc is Here.  Once created, or if you already have this, insert the Rescue CD into the notebook and restart to boot from it.  Select Repair Your Computer and choose the Command Prompt.  When this loads, enter the following commands and hit enter after each one - include spaces as shown.

 

Bootrec.exe

bcdedit /export C:\BCD_Backup

c:

cd boot

attrib bcd -s -h -r

ren c:\boot\bcd bcd.old

bootrec /RebuildBcd

bootrec /fixmbr

bootrec /fixboot

 

Remove the Rescue CD and try rebooting the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
jump1979
Posts: 1
Member Since: ‎08-22-2012
Message 7 of 28 (18,010 Views)

Re: HP laptop startup problems

My laptap has a problem when on it shows the window sign and than unitl 1/2 hr no sign to proceed furher with the start up, after several attempts to restart nothing is happening. It shows the mircosoft starting and then blank.

Top Student
mahindra9
Posts: 1
Member Since: ‎08-26-2012
Message 8 of 28 (17,746 Views)

Re: HP laptop startup problems

hi,

 

I have hp pavillion dm4 laptop. Laptop starts as hp quick web. When i click start windows, the startup fails with error " Fatal error C0190005 applying update operation 302 of 10381(_00000...) "

 

I took a back of boot files in dvd. But the laptop is not working with the dvd. The system restore software is in D drive. I dont have access to this drive now.

 

How to fix this issue and restore my laptop back?

 

Please advice.

Student
monstera
Posts: 1
Member Since: ‎07-12-2013
Message 9 of 28 (11,466 Views)

Re: HP laptop startup problems

Laptop won't turn on. Black screen

 

Student
Onlyway51
Posts: 1
Member Since: ‎08-23-2013
Message 10 of 28 (10,053 Views)

Re: HP laptop startup problems

my laptop won't start, It goes black and  stays there

I did all the test pressing  esc key

it  only starts on safe mode

 

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