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Re: HP laptop turns on but doesn't go past Windows logo (148 Views)
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sidpre Student
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sidpre
Posts: 1
Registered: ‎05-04-2012
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HP laptop turns on but doesn't go past Windows logo

‎05-04-2012 06:02 PM

Hey guys, thanks for the help in advance.

I have an HP Pavilion Dv6-3100 laptop with Windows 7. It has an AMD Quad Processor.

 

My computers monitor has been a little weird for a while but it didn't interfere with my work. If the laptop isn't held in the right position the screen doesn't work. However, yesterday, the screen went completely white. I turned it off and started it back up. The computer turns on, asks if I want to start windows normally or safe mode. And no matter which one I pick, it goes to the Windows logo, passes it, and then goes to a black screen where only the mouse visible (and moveable).

 

I tried running Startup Repair, but it didn't help. I also tried testing my power, unplugging, removing battery, and safe mode with networking. But none of them worked.

 

Thanks again for all the help

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Regents Professor Regents Professor
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Mumbodog
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Registered: ‎01-11-2010
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Re: HP laptop turns on but doesn't go past Windows logo

‎05-07-2012 08:40 AM

Sounds like you have a serious graphics issue related to the motherboard, you need to get this hardware issue repaired before you can do much else.

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