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Student
Parthasarathy
Posts: 1
Member Since: ‎12-25-2010
Message 1 of 7 (9,884 Views)

HP simple pass - Troubleshooting

I could not proceed HP simple pass identification protection even though i reinstall the same

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 7 (9,834 Views)

Re: HP simple pass - Troubleshooting

Hi,

Check below link to HP document:

Setup and Use HP SimplePass Fingerprint Reader

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Student
antiqueboat
Posts: 1
Member Since: ‎03-06-2013
Message 3 of 7 (2,117 Views)

Re: HP simple pass - Troubleshooting

Just spent the last hour and 30 minutes with HP tech support attempting to get SimplePass2011 to work to no avail.  It will regognize my fingerprints for any activity except logon to the computer, where it states that my fingerprints have not been enrolled.  No alternative software seems to be available.  HP needs to better support this feature!  The only alternative offered by tech support was to reinstall windows, not something I want to undertake at this time.

Student
hectorperezvela
Posts: 1
Member Since: ‎04-02-2013
Message 4 of 7 (1,906 Views)

Re: HP simple pass - Troubleshooting

tengo windows 8 recien instalado he bajado todas las caracteristicas del sistema no me funciona el SIMPLE PASS

Student
crossczech
Posts: 1
Member Since: ‎05-13-2013
Message 5 of 7 (1,704 Views)

Re: HP simple pass - Troubleshooting

I've had the scanner fail twice for log on only, it worked fine once windows booted (Win 7).  Found no real solutions that worked; however, doing a system restore to the last save solved the problem.

Honor Student
abby111
Posts: 2
Member Since: ‎12-10-2013
Message 6 of 7 (1,026 Views)

Re: HP simple pass - Troubleshooting

i have reinstalled hp simple pass but i can,t get it to do anything i can,t enroll my finger or anything the light flashes but that,s all it does

HP Support Agent
SuperMario1
Posts: 4,515
Member Since: ‎09-05-2013
Message 7 of 7 (980 Views)

Re: HP simple pass - Troubleshooting

Hello abby111. I understand you are experiencing issues with SimplePass. To assist you properly, I do require the following information:

 

1. The computer model number. If you require assistance locating this information, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

Please respond as soon as possible. I look forward to your response.

Mario

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Super Mario 1
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