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Student
lmk22
Posts: 1
Member Since: ‎02-27-2011
Message 1 of 2 (2,964 Views)

HP simple pass troubleshoot

i have been using my new laptop for about six months and it has been working fine. just recently the simple pass stopped working. i can still use my fingerprints to log onto the computer but i am not able to swipe my finger instead of typing my password on the websites. when i click on the simple pass icon to try and see what is wrong with it, it doesnt even open.

PhD Student
Knute
Posts: 1,329
Member Since: ‎09-29-2010
Message 2 of 2 (2,938 Views)

Re: HP simple pass troubleshoot

Try going into the Control Panel to Add/Remove Programs (Programs and Features in Win7) and see if there is a repair option for the software, if not you could try a total un-install/re-install provided you have access to the software.

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