Hard Drive Repair or Hard Drive Replace (2163 Views)
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Honor Student
vivi2day
Posts: 3
Registered: ‎09-29-2010
Message 1 of 3 (2,163 Views)

Hard Drive Repair or Hard Drive Replace

HP Pavilion dv6700 Entertainment PC - laptop; hp service tag: dv6810us

Which method is best to repair a laptop when it has: "Windows failed to start":

     1) Hard Drive Repair - by using the recovery disc (but do not have it since it did not come with PC).

               Then Repair Windows

 

     2) Hard Drive Replace; then reinstall Windows

 

Thanks!

 

 

Associate Dean
Vidya
Posts: 6,001
Registered: ‎07-17-2009
Message 2 of 3 (2,155 Views)

Re: Hard Drive Repair or Hard Drive Replace

This issue means that the Operating System is corrupted. You can try repairing the operating system using Startup repair. Please look in Hard Drive detected section in the following weblink:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00899280&cc=us&lc=en&dlc=en

 

If the issue persists, I suggest you perform Recovery to restore the system back to factory settings.

Recover Windows Vista Operating System Using HP Recovery

 

You do not need to replace hard drive for this issue unless until it is critical hardware failure.

I am an HP employee.

Regards,
Vidya

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PhD Student
Knute
Posts: 1,329
Registered: ‎09-29-2010
Message 3 of 3 (2,138 Views)

Re: Hard Drive Repair or Hard Drive Replace

Can you get to windows via Safe Mode? (pressing F8 after BIOS is done).  If you can, try running a chkdsk /f on C:\

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