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msteve60
Posts: 5
Member Since: ‎02-19-2012
Message 1 of 3 (12,358 Views)

How do I find out the exact kind of computer I have? Need to replace hard drive!

Hello,

 

My computer is still under warranty and I need to replace my hard drive ASAP. I have a Notebook Pavilion dv6, but in order to email HP for support, I need to know even more specifics than this. For example, how do I tell if my computer is a "HP Pavilion dv6-6b19wm Entertainment Notebook PC" as opposed to a "HP Pavilion dv6-6b21heEntertainment Notebook PC."

 

Any method that includes turning my computer on won't work because my hard drive is fried.

 

Thanks and I would love to get an answer ASAP.

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Paul_Tikkanen
Posts: 42,454
Member Since: ‎07-13-2010
Message 2 of 3 (12,354 Views)

Re: How do I find out the exact kind of computer I have? Need to replace hard drive!

Hi:

 

Please enter the product number in the box at the link below and you should get the support and driver page for your specific model.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us

 

The product number is found on the same sticker on the bottom of your notebook as the serial number.

 

Paul

Honor Student
cbarber
Posts: 2
Member Since: ‎02-27-2012
Message 3 of 3 (12,328 Views)

Re: How do I find out the exact kind of computer I have? Need to replace hard drive!

I have to pop out my battery and the labeling is under it.

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