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Honor Student
msovie
Posts: 4
Member Since: ‎12-03-2011
Message 1 of 15 (12,509 Views)
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How do I fix HPSF.exe error for the HP support assistant?

I have a HP Pavilion dv6 notebook.  The HP support assistant has stopped working.  I get a message that states HPSF.exe has encountered a serious error.  How do I fix this?

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DavidPK
Posts: 33,185
Member Since: ‎09-24-2010
Message 2 of 15 (12,503 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Hi,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K

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Student
eiluj20
Posts: 1
Member Since: ‎12-07-2012
Message 3 of 15 (12,416 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Does it really working ? Im afraid to try it !!

Honor Student
msovie
Posts: 4
Member Since: ‎12-03-2011
Message 4 of 15 (12,413 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Yes, it does really work and is very simple to do.

Honor Student
Bucovina
Posts: 3
Member Since: ‎12-27-2012
Message 5 of 15 (12,364 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

I tried to follow various instructions and even subscribed to RegCurePro as recommended, but I am still unable to repair the HPSF.exe error. How should I proceed ?

Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 6 of 15 (12,278 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

[ Edited ]

Hello Bucovina.  I understand that you're having some issues with HPSA.

Do you recieve an error when trying to uninstall the application?  What is it?

Did you recieve an error when trying to uninstall the application via Microsoft Fixit?

Have you tried reinstalling the application over the currently install?  Here is a link to the latest version.

Another step which may be helpful is to test the ingerity of the system files on the machine.  Try the following.

  1. Click Start, type "CMD," and press Enter.
  2. Use the command "sfc /scannow" and allow it to run.  This will scan all system files and repair as needed.
  3. Post the result.


Let me know if this helps.  I will be keeping an eye out for your reply.  I hope you have a great weekend.

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Click the "Accept as Solution" button if I resolve your issue.

Honor Student
Bucovina
Posts: 3
Member Since: ‎12-27-2012
Message 7 of 15 (12,261 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Since the previous solutions offered to me seemed to be beyond my computer knowledge, I had procrastinated contacting an expert. Therefore I was most grateful to receive your latest message offering an easy way to repair the HPSF.exe error for teh HP support assistant.

 

I have now performed the recommended tasks and it seems that now it has solved the problem.

 

I will keep your message, should I by bad luck have to repair it again.. which of course I hope not !

 

Many thanks for your help. I am also impressed by the follow up !

 

(Sorry if I did not give you any kudos.... but I was afraid to click on the link after having typed this message...)

Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 8 of 15 (12,242 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Good morning Bucovina.  You can always give kudos another time.

You are very welcome!  I am glad to hear that I was able to help resolve your issue.

If you ever need some help in the future make sure to pay the forums a visit.  The community is full of very helpful individuals and can be an amazing resource.

I hope you have a great week!

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

Student
sphinxnne
Posts: 1
Member Since: ‎05-21-2013
Message 9 of 15 (11,377 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

I got the response 'you must be an admministrator running a console session in order to use the sfc utility'. i have uninstalled and reinstalled but when I reopen HSA it comes up, but none of the buttons/commands work.

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 10 of 15 (11,083 Views)

Re: How do I fix HPSF.exe error for the HP support assistant?

Hello sphinxnne,

 

I understand that you are being prompted for admin privileges.

 

When you go to search for CMD, don't click enter.

You should see the option for cmd.exe, if you will right click that option there should be a choice to run as administrator.

 

The new screen should open and you'll be able to run the command.

 

Let me know how everything goes.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation